Shipping policy
📦 Shipping Policy
Thank you for visiting and shopping at our store. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
- Processing duration: All orders are processed within 1–3 business days.
- Weekend exceptions: Orders are not shipped or delivered on weekends or holidays.
- High volume delays: If we experience a high volume of orders, shipments may be delayed by a few days.
- Customer notification: We will contact you via email or telephone if there is a significant delay.
2. Shipping Rates & Delivery Estimates
- Calculated at checkout: Shipping charges for your order will be calculated and displayed at checkout.
- Standard delivery: 3–5 business days via standard postal services.
- Express delivery: 1–2 business days for urgent orders.
- Overnight delivery: Available only for specific postcodes upon request.
- Delivery unexpected delays: Delivery delays can occasionally occur due to courier issues or peak seasons.
3. Shipment Confirmation & Order Tracking
- Tracking email: You will receive a Shipment Confirmation email once your order has shipped.
- Tracking number: The email will contain your tracking number(s).
- Activation time: The tracking number will become active within 24 hours.
4. Customs, Duties, and Taxes
- Policy layout: Our store is not responsible for any customs and taxes applied to your order.
- Fee ownership: All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
- Damaged goods: Our store is not liable for any products damaged or lost during shipping.
- Filing a claim: If you received your order damaged, please contact the shipment carrier to file a claim.
- Save materials: Please save all packaging materials and damaged goods before filing a claim.